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Delivery Policy

West Malaysia

FREE shipping to West Malaysia for orders RM100 and above (after discount)

RM15 flat rate for orders RM100 and below (after discount)

Delivery time is normally 1-3 working days to West Malaysia

East Malaysia

FREE shipping to East Malaysia for orders RM100 and above (after discount)

RM15 flat rate for orders RM100 and below (after discount)

Delivery time is approximately 1-3 weeks to East Malaysia

If you would like faster delivery to East Malaysia, please send us a message here

International Shipping

International Shipping is available upon request, please send us a message here

1. Jefin Sdn Bhd operates the Janie & Joe retail stores and e-commerce websites ("Janie & Joe").

2. Janie & Joe delivers within Peninsular Malaysia (West Malaysia) and to Sabah/Sarawak (East Malaysia). Shipping and freight rates and fees will be confirmed at time of placing orders and are within the normal average rates of courier and delivery companies operating in Malaysia.

3. Payment Methods- payment can be made with MOLPay via Credit Card (Visa, MasterCard), or direct bank-in.

4. Please allow 1-3 working days' delivery time for deliveries to West Malaysia and 1-3 weeks for deliveries to East Malaysia.

5. Cancellation Policy- orders which have been processed and delivered cannot be cancelled or altered.


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